Unable to retrieve password from former corporate email account - what do I do?

[sliceheiss]

Hi-

I was a former contract employee at Google and had my Spotify account associated with that email account. Unfortunately, I cannot reset my password due to this association - what can I do?

[Amarro]

Hello and welcome to the Spotify Community!


You should get in contact with the customer support by using this contact form or via Twitter @spotifycares. They should fix this i think.

When you receive the automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible and don't forget to check your Spam-Email's as well ;).
Spotify should answer you within the first 24 Hours.

If they don't reply to you, please write heare your Case Number so i'll lead this to the spotify team.

Have a nice day and thank you very much for you patience! 🙂

[MattSuda]

If you cannot login to access the contact form, try this link:

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

[Amarro]

Oh thanks matt, i forgot to change the link 😄