Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Unable to unlink my home devices from other Spotify accounts

Unable to unlink my home devices from other Spotify accounts

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

My ex is abusing the established connection they have to my sound system. They are waking my and the neighbours up at 2 or 3 am by playing loud obnoxious music on full blast. I have tried resetting my sound system (Sony ZF-HT9) but it seems that once a connection is established to the device through Spptify it's impossible to remove unless the user chooses to forget the device. They did have access to the same network and device in the past, however they no longer have access to the same WiFi network since we broke up. I don't want to disable or disconnect my sound system, as I still use it.

I feel quite annoyed and let down, that I am unable to stop this from my end. I keep getting complaints from the neighbours and they don't even believe that it is my ex playing this music 200 miles away. Is there an option is deregister my own home network devices from other spotofy accounts? As this is a clear security issue.

Reply
1 Reply

Hey there @Pegasul9,

Thanks for reaching out on the Community!

Just to check, did you both link your Spotify accounts via the manufacturer's (Sony) app? If so, it's possible that you might be able to remove & unlike their account from there or via Music Center (depending on the exact version you're using).

You can also select Sign out everywhere on your account page, and for extra safety reset your password, just to make sure you're the only one with access to your Spotify account.

Another option, shouldn't the above steps do the trick, is to do a factory reset of the Sony speaker(s), as this should remove any previous connections. You can find the steps on how to do it on this page from Sony.

 

Hope this helps! Let us know if anything else appears.

MariaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts