Unable to update to Premium

[zoe-ck]

Dear Spotify, I have been trying for weeks to update my account to Premium via PayPal, but unable to along with this message:
"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."
I have money in my account and have no troubles paying with PayPal with anything else. I have tried everything previously suggested as well as trying to find answers through various forums on here but to no avail. I emailed the support team who told me to post on here for some answers.
This is beyond frustrating and annoying so would like some help to solve this issue asap.

[Maxim]

Hey @zoe-ck,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[zoe-ck]

Thanks so much, I will keep nagging them then!