Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi, I got the 'Spotify has been unable to withdraw funds from your account due to a bank error. To ensure that your Spotify Unlimited subscription does not expire please contact your card issuer' message.
This was because I had to cancel the card as it was compromised. However, I've now switched the card to a new one and updated my account in Spotify. Can someone tell me if Spotify will now re-attampt the subscriptuion on the new card
same thing happened to me, how did it work out for you?
Hi,
I lost my credit card so In called the bank and they issued a new one. Today I got the message in spotify that "Spotify has been unable to withdraw funds from your account..." I logged in to Spotify and changed the card details. Do I still have to kickstart the subscription?
well, I did update my credit card details, not sure what else I can do on the subscription page. I don't see how I will be able to "kickstart" the subscription again
I can't recall kickstarting anything. I just changed the card details and then started playing tracks again.
I wouldn't have had the problem if Spotify had just accepted American Express cards from the outset instead of only Mastercard & Visa.
Hi mikaelmagn & skyscraper101- What Richard meant by 'kickstarting' your account is resubscribing to Premium/ Unlimited.
Without subscribing again our system won't know to try another payment.
I can see that you're both on active subscriptions now after changing your payment details though. Hopefully this will help any other users who've needed to update their payment details too.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…