Unauthorised logins in other countries

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Unauthorised logins in other countries

Music Fan

Plan

Family Premium

Country
Sweden

Device

Samsung Xperia Premium and PC

Operating System

Android and W10

 

During the last 2 weeks I've received notifications regarding login into my account in 3 different countries and I've had to log out of all devices and change my password several times. I, nor any of my family members, are abroad. I am the only one getting these messages.

 

What is the issue? Is it google? Is there something wrong with my Spotify-account? Has there been issues wih Spotify itself recently?

49 Replies
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Re: Unauthorised logins in other countries

Composer

Hi there, unfortunately this looks very much like a hacked account.
 I suggest you follow these steps:

    1. Open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
    2. Go to your account page and click SIGN OUT EVERYWHERE.

I also strongly suggest you change the password for:

 

    • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.)
    • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
    • Any service where you use the same password as Spotify.

Hope this helps, have a nice day! 🙂 

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Re: Unauthorised logins in other countries

Music Fan

Thank you for your help.

 

I have done several of those steps repeatedly, except using the inkognito mode. Also, I never use my FB as login. I've repeated everything in inkognito mode, hopefully it helps. 

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Re: Unauthorised logins in other countries

Composer

Glad I could be of help!
Let me know if you have any more problems regarding this and i'll get back to you as soon as I can! 🙂

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Re: Unauthorised logins in other countries

Moderator
Moderator

Hey @Hewleri,

 
Just adding something to what @mosohodPeti suggested.

 

It's always useful to keep in mind and act upon the info featured in this support site article in order to prevent unexpected changes or activity on your Spotify account.

 

Hope you'll find this useful. Keep us posted if there's anything else we can help with!

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"There's more to living than only surviving." - Dexter Holland
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Re: Unauthorised logins in other countries

Music Fan

Hi guys,

 

I followed all the steps, and I have used my meticulously secure work e-mail. Still, I received two new e-mails regarding login from elsewhere. What more can I do?

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Re: Unauthorised logins in other countries

Moderator
Moderator

Hey @Hewleri,

 

Thanks for keeping us in the loop.

 

Just to double-check, did you click SIGN OUT EVERYWHERE in your your account page right before your last Spotify account email address update and did you reset your password after?

 

We'll look out for your reply!

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"There's more to living than only surviving." - Dexter Holland
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Re: Unauthorised logins in other countries

Music Fan

I Think I did. I can try redoing Everything, including changing password for my e-mail, if that is what you recommend?

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Re: Unauthorised logins in other countries

Moderator
Moderator

Hey @Hewleri,

 

Yes, great idea!

 

Considering it, you can go ahead and follow the steps we talked about in this order:

 

  1. Click SIGN OUT EVERYWHERE in your your account page
  2. Subsequently, change the password of the email address you'd like to use for Spotify and then connect the same email address to your Spotify account
  3. Reset your Spotify password 

Keep us posted and let us know if we can keep helping 🙂

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"There's more to living than only surviving." - Dexter Holland

Re: Unauthorised logins in other countries

Music Fan

Hello  guys,

 

I followed the steps and it Went well for 1 week. Today I received a new message about a login in USA :(.

 

What else is there to do?

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