Unauthorised logins in other countries

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Re: Unauthorised logins in other countries

Moderator
Moderator

Hi again @Hewleri,

 

Thanks for following the advise given here! 

 

Since you made sure to take all the necessary steps but you're still experiencing this, we suggest you reach out to support here.

 

Keep us posted!Hope this gets resolved asap.

PetyaModerator
 
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Re: Unauthorised logins in other countries

Regular

not really off-topic .. same problem i think (Spotify Security)

Still in 2020!!

In Spotify Connect appears sometimes a strange Web Player (Chrome) which streams NEW UNPOPULAR Song/Artists...  -> it generates plays for these people ..

 

Did all "these steps" half a year ago when this problem showed up.. contacted the support too to check the account logins and all but they said there was nothing special.. and looks safe ..?

... dont know how long it helps.. now it's the same again ..

Didn't get a notification that a new device logged in .. nothing .. no other location or something ..

 

sorry for bad english .. its annoying..!

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Re: Unauthorised logins in other countries

Moderator
Moderator

Hi there @matzehg,

 

Thanks for getting in touch with us! 

 

It's good that you've checked how things with you're account look backstage. 

 

In case you have any suspicion if anyone has access to your account, we recommend you give these steps a try. For more info on how to secure your account, you can also have a look at this article.

 

In case you see some artists that appear fraudulent, feel free to send us screenshots, so we can report the content to the right teams. We'd appreciate it. 

 

Keep us posted!

PetyaModerator
 
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Re: Unauthorised logins in other countries

Regular

Hi,

 

are we a joke to you... we all did "these steps" almost three times..

and 4 weeks later problem show up again ..

Right now at the moment the suspicious device was streaming again**bleep** (money generating) !

check DJ Sakama its a big joke .. tracks lenght 1:30 .. 7 Track and only **bleep** noises.. but 170.000 stream in 2 months..

check iMusician Digital AG .

Theres is a big problem with money generating on spotify i think!

 

 

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Re: Unauthorised logins in other countries

Moderator
Moderator

Hey @matzehg,

 

Thanks for getting back to us and for chasing this up with us.

 

We've now gone ahead and reported this to the right team.

 

We'll make sure to get back to you as soon as we have any updates on this.

 

Thanks again!

PeterModerator
 
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Re: Unauthorised logins in other countries

Music Fan

Hello guys,

 

I thought I'd give you an update. I was in live contact with Spotify support several times and they tried to help my case in many wys including locking me out of the account a few times and rebooting the whole thing. It will hold for a few days and I would have unautorhised logins again.

As the Support put it, there was nothing else to do but to create a new account and migrate my playlists to it which we did. This was about 3 weeks ago and no unauthorised logins have happened. The old account still gets them several times a week.

 

It's a bit sad since I have had my original account since the first week of the launch of Spotify. I did make a suggestion at the Suggesion section here regarding a feature by which you completely block logins from certain countries/other countries than those chosen by you. Hopefully there will be a solution to this problem.

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Re: Unauthorised logins in other countries

Moderator
Moderator

Hi @Hewleri,

 

Thanks for getting back to us and explaining what happened in the end.

 

It's good that you can now enjoy a secure account. For security purposes, it's probably best if you close your old account.

 

We appreciate the Idea you have created. Make sure to tell your friends and acquaintances to back you up by giving votes. The more votes an Idea gets, the better the chances are, that it gets implemented. 

 

Let us know if you have any more questions or need further help, we're here for you.

 

Have a nice day!

PetyaModerator
 
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Re: Unauthorised logins in other countries

Newbie

This is also happening to me. Today for the second time from in two days, this time from Singapore.

 

I've reset my password, disconnected all devices, unlinked facebook, changed my email account password etc. I'm using lastpass to generate high entropy passwords.

 

Any guidance much appreciated.

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Re: Unauthorised logins in other countries

Casual Listener

This happens to me now a week few times per day wierd music and logins.. mabe add a 2 step login for new devices so we can accept them or not... i hope this wil be fixed 

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Re: Unauthorised logins in other countries

Rock Star 4
Rock Star 4

Hey all 

 

Just wanted to jump in and mention one thing!

 

Sometimes you can accidentally allow other apps/services to use your Spotify account making the log out everywhere method invalid. If you can go to your account page and click APPS.

 

Then scroll through the apps page and remove access to any unknown apps 

 

Jack 🙂

JᴀᴄᴋRock Star 4
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