Unauthorised logins in other countries

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Re: Unauthorised logins in other countries

Visitor
I canceled my premium a couple weeks ago to make my account less attractive, but didnt help.
I`ve signed out of everywhere, logging in just to change plassword to a randomized and long password, still get email with unknown logins. Never had any device connected to Spotify and use two-factor authentication both on Gmail and Facebook, so its probably not those.
Ive had 8 unknown logins since march 9, and havent even used my account at all other than to change password and to sign out of everywhere.

This seem to be a problem on the spotify-end, a security breach. Would love a two-factor authenticaton solution, its a bit scary that Spotify doesnt when basicly everyone else has it ant that it drasticly increases security.

That said, doesnt seem like Spotify cares that much about unknown logins, wich is at least as scary as the lack of security(as the unknown login keeps coming) and lack of two-factor authentication

My solution is to delete my account
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Re: Unauthorised logins in other countries

Regular

Yes, I tried the same thing. Didn't work for me either. 

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Re: Unauthorised logins in other countries

Visitor

I've had the exact same experience. Reset my password many times with a garbled mess of a password so it's not easy to guess. I have given access connected to bumble and can login with Facebook. Clearly there is some easy way these people are breaking in and it's not going to be fixed by a password reset.

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Re: Unauthorised logins in other countries

Casual Listener

Looking at the Apple service.  They seem to take security more seriously.  

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Re: Unauthorised logins in other countries

Gig Goer

I can't believe 2fa is still not a thing! I've changed my password twice today, even changed my email. This is really not cool!

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Re: Unauthorised logins in other countries

Moderator
Moderator

Hey @aekiameh,

 

Thanks for posting here! 

 

Since you feel strongly about 2FA, I'd advise you to add your vote to this idea to support it if you already haven't.

 

Hope that helps!

PetyaModerator
 
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Re: Unauthorised logins in other countries

Visitor

I have been having the same issue for two weeks now. I have followed the suggested steps and reset my password several times and I still get logins from other countries. It is very disappointing that Spotify appears to be unable to address this issue properly.

Re: Unauthorised logins in other countries

Casual Listener

I had someone log in from Romania.  I've read through the threads on this and PAYING members are not happy with the responses they are getting.  I logged out of everything-everywhere and reset my password.  When I went back in I noticed they were able to change, delete and manipulate my playlists.  I have now spent the last 2 hours doing everything I can to keep this from happening again, though I don't hold out much hope because everyone says it keeps happening..  I reported a "claim" to Spotify because they are stealing my data/information.  Luckily we have other options!

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Re: Unauthorised logins in other countries

Visitor

I have exactly the same issue - I've changed my password repeatedly and I'm not using any apps and have logged out everywhere. What's going on? This has been going on for weeks with no end in sight. I'm also using lastpass and have a 63 character password, I don't think someone is cracking that each time I change it!

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Re: Unauthorised logins in other countries

Moderator
Moderator

Hey there @Oharu, @Sknapp and @lobesl,

 

thanks for posting - that's not cool. 

 

If you've taken the necessary steps to secure your account - changed password for Spotify, signed out of everywhere, changed the password for the email associated with your Spotify account as well, revoked access of third-party apps but it hasn't helped, feel free to reach out to support. There are steps in the article on how you can do that.

 

They can take a look backstage and take some precautions from their side. 

 

Keep us posted!

PetyaModerator
 
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