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Unauthorised logins in other countries

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Re: Unauthorised logins in other countries

Casual Listener

I am now also in the club of getting these emails.
I also use password-manager with unique, highly-cryptic passwords, absolutely no way someone bruteforced in.
But i saw in the above posts that someone stated that he or she has only bumble activated in the apps. I have it too since not a long ago and i have the suspicion now that this is somehow related to the integration with bumble.

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Re: Unauthorised logins in other countries

Moderator
Moderator

Hey there @NowNil,

 

Thanks for getting in touch with us. We'll give you more info about the emails.

 

We send these emails for security reasons. If you've followed these steps and you still receive these messages, we'd suggest to contact our support here. The folks there can investigate this further.

 

If you have questions, don't hesitate to reach out to us.

 

Take care! 

ElenaModerator
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Re: Unauthorised logins in other countries

Newbie

Hi,

 

i followed all the steps as well but someone from India accessed my account. I always use a very safe password only for a single service once. 

 

I'm pretty sure someone gets access because some public api error or something on your side and not because we make a mistake.

 

I voted for 2FA but I don't think it will solve this issue for sure.

 

Greetings Pascal

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Re: Unauthorised logins in other countries

Moderator
Moderator

Hey there @kallitokaco,

 

Thanks for reaching out to us 🙂

 

Can you give these steps also a go? That way you can make sure the account is secured.

 

If that doesn't help, you can head here and contact our support team. The team can look into this further.

 

Hope this helps. If you have questions, you know where to find us.

 

 

 


 

VerModerator
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Re: Unauthorised logins in other countries

Casual Listener

Did you try changing the password?

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Re: Unauthorised logins in other countries

Casual Listener

Sorry for that other answer. The page didn't load all the messages my bad. Well I think you should contact more than a Spotify community. Did that happen to other accounts? I mean Google or others? That's serious. I don't know how helpful will be this answer. But good luck

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