Unauthorized account- no real people working for s...

UnauthorizedAcc · 2015-04-05

I got a "thanks for joining premium, your trial's about to be over" email and I've never used Spotify. I went online to Spotify.com. What a nightmare. No real customer service? Seriously?

I've never used Spotify, and I've certainly never clicked a "confirm your email address" email to set up an account. I've managed to reset the account's password, so I assume(?) whoever was using it isn't using it now. You all accepted a postal code of "1" to set it up. Come on now. Basic integrity.

I need this bogus account removed.

MattSuda · 2015-04-06

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

UnauthorizedAcc · 2015-04-06

Thanks, I'll send a reply to the no-reply email address- got nothing to
lose.

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