Unauthorized subscription!

[11154912030]

Merhaba,

Bir süre önce kız arkadaşım için 3 aylık ücretsiz premium deneme sürümünü başlatmış ve daha sonrasında kart bilgilerini sistemden kaldırmıştım. Ancak bugün fark ettim ki AYLARDIR ücret çekiliyor. Kart bilgilerim sistemden temizlenmemiş ve kullanılmaya devam edilmiş. Mevzubahis hesaba erişimim yok. Kart ekstremde yeni fark ettim. Yetkisiz ödemelerin iadesini ve hesabın premiumunun sonlandırılmasını talep ediyorum.

Hello,

Some time ago, I've used the 3-months free trial of Premium account for my girlfriends account. After activation, I've deleted the card details. Today, I have just realized in my bank account details, that Spotify has been taking my money since months! I have no access to my girlfriends account. I need Spotify to right this wrong, and refund me the unautharized-paid-amount and cancel the subscription AGAIN....

Summary : I already have an Spotify account, but spotify is charging me double every month!

I could not find anywhere to contact Spotify directly, but the page was forwarded here. I can give the full-name of payment bank account, so that staff can check and see, there's two accounts getting paid.

I hope spotify will right this wrong, and won't lose me as a premium customer.

OF COURSE i am not happy to pay TWICE every month. ONCE should've been enough.

[Maxim]

Hi,

You can contact Spotify Support by using one of the following contact methods:

Twitter: https://twitter.com/spotifycares

Facebook: https://www.facebook.com/SpotifyCares-227973660732160/?ref=CR

Contact form: https://support.spotify.com/contact-spotify-support/?contact

Hope this helps 🙂

[11154912030]

thanks, i'll try to contact over those 🙂

[Maxim]

Great! Hope everything works out.