Unexpected change to my account

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Unexpected change to my account

Laurenbambi
Casual Listener

Hi all,

 

I had the spotify premium free for six months through vodafone,  i then continued with spotify premium with vodafone charging me for it through my phonebill. I opened my app today and i have been dropped from spotify premium to spotify free,  meaning ive lost all my playlists etc.  I called vodafone and they have still been charging me and im still showing as premium their end. How do i get premium back without paying double? 

 

THANKS

1 ACCEPTED SOLUTION
Solution!

KatesHere
Community Legend
Hey there, welcome to the community!
This sounds odd. Could you have created accidentally a second account? I'd suggest you contact Spotify (https://support.spotify.com/contact-spotify-support/?contact ), so that a member of the staff can clear up this for you.
Please make sure to reply to any automated email you receive directing you back to the help pages, even if it's a no-reply!

Hope this helped!
K
RSJ-------------------------------------------------------------------------

Treat others the way you want to be treated!
K is for Kisses, Kate
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Rock Star? Join us!

View solution in original post

2 Replies
Solution!

KatesHere
Community Legend
Hey there, welcome to the community!
This sounds odd. Could you have created accidentally a second account? I'd suggest you contact Spotify (https://support.spotify.com/contact-spotify-support/?contact ), so that a member of the staff can clear up this for you.
Please make sure to reply to any automated email you receive directing you back to the help pages, even if it's a no-reply!

Hope this helped!
K
RSJ-------------------------------------------------------------------------

Treat others the way you want to be treated!
K is for Kisses, Kate
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Rock Star? Join us!

View solution in original post

Laurenbambi
Casual Listener

Will do thanks for your help.  X

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