Unknown PS4 in devices list

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Unknown PS4 in devices list

mertcanekiz
Casual Listener

Plan

Premium

Country

Turkey

Device

PC, and PS4???

Operating System

Windows 10 & Linux both affected

 

My Question or Issue

I am seeing a PS4 in my connected devices list in the Spotify app. I do not own nor have I ever connected to a PS4 before. However, I am currently connected to my dorm's network and there might be a PS4 connected to it somewhere. Does spotify pick up PS4's that are connected to the same network that my devices are, or is my account compromised and should I change my password?

Screenshot_2019-12-25_22-21-15.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

RyLeigha
Casual Listener

The device there isn’t connected to your Spotify though, it is just within the area. They do not have your Spotify info and can not connect without it. They simply just have their Bluetooth on. 

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9 Replies

RyLeigha
Casual Listener

If I were you I would go to the Spotify web link, which you can easily find by typing into any search engine, and log in. Once you have logged in there will be three lines next to your profile picture. When you click them it will give you the option to view account. Click account and scroll down to the button that says log out of all accounts. Then I would change your password. This will ensure that the mysterious device is off. 

Solution!

RyLeigha
Casual Listener

The device there isn’t connected to your Spotify though, it is just within the area. They do not have your Spotify info and can not connect without it. They simply just have their Bluetooth on. 

View solution in original post

mertcanekiz
Casual Listener
That is good to hear, although I think I will apply the solution for logging out of all accounts in your other message as well, just in case. Thank you very much.

vovchisko
Casual Listener

I faced the same issue, but there is no PS4 nearbuy for sure. I see some PS4 as "Unavaillabe for listening on". This is weird - I walked somewhere near someones PS and now this mark with me forever? Sadness. :c

Any way to hide or remove it from the list?

Screenshot 2020-09-24 at 14.15.39.png

Elena
Moderator
Moderator

Hey there @vovchisko,

 

Thank you for your post.

 

If you’ve ever used Spotify on a shared network, you may see other devices in the picker that were connected to that network too. You can have only local devices show by heading to Settings > Devices > Show Local Devices.

 

Just to make sure that you don't have any unauthorized activity on your account we recommend you to follow these steps on our support site.

 

If you have any questions we're always one reply away 🙂

 

Cheers! 

ElenaModerator
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vovchisko
Casual Listener

I turned on "Show only local devices" and still seeing this PS4-694 device (as not available to play).

Mihail
Moderator
Moderator

Hey @vovchisko,

 

Thanks for keeping us in the loop.

 

In that case it's a good idea to reach to the customer support team of PlayStation ask them to make sure that your Spotify account is not connected to a PSN account. You can reach out to them here

 

As such connections are managed by Sony, only they can disconnect any they might find. Be sure to also follow the additional steps for securing your Spotify account that @Elena posted.

 

Hope this helps. Let us know how you get on.

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

Benlee12123b
Composer

Alright Good Its Solved For Any More Help Rember the Spotify Community Is One Post Away 🙂 *Link - Snipped*

 

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Fraek
Music Fan
That dosnt work though does it
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