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Unknown devices logging on to my account

Unknown devices logging on to my account

Plan

Premium

Country

Malaysia

Device

Huawei P20

Operating System

Android Oreo

 

My Question or Issue

Recently, there's an unknown log-in ..First was from webplayer and it's not from my laptop . it was from a foreign country I assume as it was playing some foreign playlist . I paused the playlist and the other person resumed. This happened a few times ..So I revoked the webplayer access and changed my password. Today ,someone was using my account again ..Playing some foreign playlist .Now I've signed out from everywhere. What's with the security issues ? Is it so easy for others to access our account? 

Reply
1 Reply

Hey there @Yasmine_CY

thanks for posting !

 

If you've followed the steps provided on this help page and had no success, i recommend creating a new account and reading this Spotify answer on how to transfer your data from the old account to the new one.

 

Hope this helps 😃

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