Unknown people logging in

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Unknown people logging in

Casual Listener

My Question or Issue

I have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. After the first log in, I logged out of all devices and changed my password, but people are still getting in. What can I do to stop this?

 

Plan

Premium

Device

iPhone X

 

 

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Re: Unknown people logging in

Moderator
Moderator

Hello @alyssamagor19,

 

The security of your account and your personal information is very important for us at Spotify and our security team is ever vigilant to keep them safe for you. That's why we're now sending these emails so you can check any irregularities on your account.

 

There are several things you can do yourself to ensure your account is well protected. We recommend you visit this support page to learn how.

 

Moreover, if you're receiving messages from us, but are unsure whether they are legitimate - head here to find out what to do with suspicious emails.

 

If you've lost access to your account, be sure to follow the steps on this page. The support team will then help you to secure your account and hand it back to you. Just keep in mind that they are experiencing significant delays due to the current situation.

 

Feel free to reach out to us again, if you're having any concerns.

 

Take care!

XeniaModerator
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26 Replies
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Re: Unknown people logging in

Regular
mee too but I think it's a scam
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Re: Unknown people logging in

Moderator
Moderator

Hey there @alyssamagor19 and @riya777

 

Thanks for reaching out - we’re here to help!
 

In case you still experience the same after resetting your password and logging out of all devices, we suggest you head to this help page. Here you'll find useful tips on how to secure your account in case of unauthorized access. 

 

Additional info on how to protect your Spotify account can be found here.

 

Hope this helps. Keep us posted. 

IvanModerator
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Re: Unknown people logging in

Regular
Hi Ivan listen I tried everything but it only happened once
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Re: Unknown people logging in

Moderator
Moderator

Hey there @riya777

 

Thanks for getting back to us.
 

Just to confirm, do you still experience the issue after happening only once or it's now fixed for you?

 

Let us know if this persists and we'll provide you with further steps on how to secure your Spotify account. 

 

We'll look out for your reply. 

IvanModerator
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Re: Unknown people logging in

Casual Listener

I've tried this a couple of times and I'm still getting a few emails a day saying that someone else is logging in. I started to think that these were just scam emails but there is definitely someone on my account. When I've been streaming music recently, the song changes to something I've never heard before as if someone else is listening and changing the song. I tried changing the song back but then I was logged out and I can't get back into my account, I think my password has been changed.

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Solution!

Re: Unknown people logging in

Moderator
Moderator

Hello @alyssamagor19,

 

The security of your account and your personal information is very important for us at Spotify and our security team is ever vigilant to keep them safe for you. That's why we're now sending these emails so you can check any irregularities on your account.

 

There are several things you can do yourself to ensure your account is well protected. We recommend you visit this support page to learn how.

 

Moreover, if you're receiving messages from us, but are unsure whether they are legitimate - head here to find out what to do with suspicious emails.

 

If you've lost access to your account, be sure to follow the steps on this page. The support team will then help you to secure your account and hand it back to you. Just keep in mind that they are experiencing significant delays due to the current situation.

 

Feel free to reach out to us again, if you're having any concerns.

 

Take care!

XeniaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Where words fail, music speaks." - Hans Christian Andersen

View solution in original post

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Re: Unknown people logging in

Casual Listener

check who the email is coming from to make sure it is actually spotify, and also make sure your password is not easy guessed from your email or username.

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Re: Unknown people logging in

Moderator
Moderator

Hey @alyssamagor19,

 

Just jumping in to add something to @PXP's suggestion. 

 

If you'd like to double-check whether an email you received is actually from Spotify, it'd be great for you to follow the steps in this support site article. The article also features the info you need to report a phishing email in case you receive one. 

 

Hope you'll find this info useful. Don't hesitate to reach out if there's anything else we can help with!

MarioModerator
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Re: [Desktop] Explicit tags not displaying correctly when zoomed out

Newbie

A new device from countries I’ve never even been to keep logging into my account. 

I keep getting email notifications saying ”new login to Spotify” and the location being from Russia, Thailand, USA, China, and multiple other countries. 
I’ve logged out of all accounts and changed my password the other day and didn’t get any notifications saying  someone logged into my account, but today I got another email saying someone from the US has logged into my account!

Does anyone know why this is happening/what I can do to permanently stop it?

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