Unknown people logging in

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Re: Unknown people logging in

Elay
Regular
Hi! im sorry to say this but you cant get your acount back bcz i have tried
to get back my acount 27 times and everytime i do it spotify sends me a new
login email.
You can make a new acount with another email and make sure that email has
2fa !

Re: Unknown people logging in

Sassy42
Casual Listener

I have had FOUR people add themselves to my premium account.

1) The password I use with spotify is one I use nowhere else, so I know the leak of info came from Spotify.

2)These people NOW HAVE MY HOME ADDRESS, name, billing information and login/password.

And spotify has NOT A SINGLE THING TO SAY ABOUT THIS?

 

The leak happened through you guys, undoubtedly. I've never received an email letting me know an extra person has been added to my account.

What is going on? This is deeply upsetting and yes I'm very seriously considering my other options because from my research this is not a one time thing, you have consistent problems with people stealing your clients information and you won't even admit to it.

 

 

Re: Unknown people logging in

GOODISEVIL49
Casual Listener
hey there if you remember your username and password you should got to the spotify web site and go on your account and look for the "sign out every were" tab .if the problem still happens just change yor password.

Re: Unknown people logging in

Benlee12123b
Composer

Huh. That’s Wired maybe every so often Change your password you can also Lock Everybody logged in out! If you need more help Spotify is one Post away!

Re: Unknown people logging in

jackharr
Newbie

Yeah nothing has helps PLEASE LOG THEM OUT NOW THEY WONT STOP! I Can't log them out and non of the post you guys put there helps please help me!

Re: Unknown people logging in

CarlosE
Moderator
Moderator

Hey @jackharr,

 

Thanks for reaching out to the Community.

 

We're sorry to hear that you're still experiencing this. As previously mentioned on this thread, we recommend heading to this support article and follow the steps you'll find there. If the issue persists, get in touch with our Support team by following the steps under Lost anything? in that article, so they can further assist you with this.

 

We hope this helps. If you need anything else, we'll be right here.

 

Cheers!

CarlosEModerator
 
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