Hi! im sorry to say this but you cant get your acount back bcz i have tried to get back my acount 27 times and everytime i do it spotify sends me a new login email. You can make a new acount with another email and make sure that email has 2fa !
I have had FOUR people add themselves to my premium account.
1) The password I use with spotify is one I use nowhere else, so I know the leak of info came from Spotify.
2)These people NOW HAVE MY HOME ADDRESS, name, billing information and login/password.
And spotify has NOT A SINGLE THING TO SAY ABOUT THIS?
The leak happened through you guys, undoubtedly. I've never received an email letting me know an extra person has been added to my account.
What is going on? This is deeply upsetting and yes I'm very seriously considering my other options because from my research this is not a one time thing, you have consistent problems with people stealing your clients information and you won't even admit to it.
hey there if you remember your username and password you should got to the spotify web site and go on your account and look for the "sign out every were" tab .if the problem still happens just change yor password.
We're sorry to hear that you're still experiencing this. As previously mentioned on this thread, we recommend heading to this support article and follow the steps you'll find there. If the issue persists, get in touch with our Support team by following the steps under Lost anything? in that article, so they can further assist you with this.
We hope this helps. If you need anything else, we'll be right here.
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