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Unknown people using my account

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Unknown people using my account

ublatt
Newbie

Device

Desktop

Operating System

Windows 10

 

My Question or Issue

My account has been hacked and other people are playing music on it and adding songs that I don't listen to to my library. It says that there's someone else listening on another device in my account, with 2 other unknown people connected. I have not shared my spotify account or playlists with other people ever before.

 

I tried logging out on all devices and I changed my password, but when I logged in again on my desktop, the same people were still connected. Why does the log out on all device button not apply to them?? How do I get rid of these other users? 

I'm not even using a premium account, so I have no idea why they would want to use my account. 

1 Reply

Re: Unknown people using my account

Billy-J
Rock Star 24
Rock Star 24

Hey @ublatt, thanks for reaching out to the Community!

I’m sorry to hear about this.

In this case, I’d recommend checking out this support article for the next steps to take. On that page, there is an option to get in touch with Customer Support if you need further help. 

 

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

 

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist.

 

Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

 

I hope this helps.

Billy-JRock Star 24
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