Unknown phone

[Ehry]

Plan

/Premium

Country

Device

(Honor 9 lite)

Operating System

(Android)

My Question or Issue

Unknown phone is playing music through my account, when I switch on my device it switches back and I got no idea what to do with it. 

[Emilia_8]

Hi @Ehry, 

Thank you for reaching out here in the Community!

If you see suspicious activity on your Spotify account, check if any third-party apps and offline devices are connected to your account. If there are any, please remove the access. 

Then reset the password:

1. Open the password restet form in a private/incognito window, and choose a strong password you haven't used before.
2. Go to your accoun page and click SIGN OUT EVERYWHERE.

It's also strongly advised that you change the password for:

• The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
• Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
• Any service where you use the same password as Spotify.

If after following these steps the issue persists, you can reach out to Customer Support.
You can find the contact form here.

Make sure to always keep your account safe.

I hope it helps!