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Unkown Device on my Account

Unkown Device on my Account

Hello,

 

While I was listening to music via Spotify today, someone kept interrupting my music, and started playing different songs. When I checked the linked devices, there was a PlayStation linked to my account named PS4-617. I do not own a Playstation. I've already changed my password and signed out everywhere manually, but the problem seems to persist. My account page also indicates no linked offline devices. Could you look into this matter?

 

Thanks

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3 Replies

I have the exact same problem.

Same here! This is really a major problem.

Hey, @user-removed, @luismartin, and @HightAllNight - That's not good! Let's get you all in contact with the Spotify support team so they can take a look backstage at your accounts.

 

Please fill out the contact form found here and explain your issue. You may receive an automated reply asking you to check out the support forums again. Not to worry - just reply back (even if it's a noreply address) and the support team will be able to help you. They should be back to you within 24 to 48 hours.

 

If there's anything else that I can help with, please let me know!

 

- Jiana

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