Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I downgraded my account from Premium to Unlimited, now I am hearing ads. I logged out and back in and that didn't resolve it. My credit card and account confirmed I am paid and on the unlimited plan.
Any other suggestions?
Solved! Go to Solution.
Hi, and welcome to the community!
What device + OS are you on? Please note unlimited only removes ads on desktop, on mobile you will still get ads.
Anthony 🙂
Hi, and welcome to the community!
What device + OS are you on? Please note unlimited only removes ads on desktop, on mobile you will still get ads.
Anthony 🙂
This has never before been the case. I've been using the spotify app with my unlimited account since it was first released. I've never heard a single ad until this most recent app update was pushed out. I'd sooner cancel my account for bait-and-switch than upgrade to premium to restore functionality I've always had.
Spotify needs to explain this or fix it.
It has been confirmed on another thread in a response from Spotify customer services (as I suspected) that ad-free radio on mobile devices for unlimited subscribers has been withdrawn. Spotify Unlimited now only gives you ad-free listening on the desktop client (as advertised - ad free radio on mobile was never an announced feature that I am aware of).
If you want ad-free listening on all devices, you need a premium subscription I'm afraid.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Thank you for the update.
i cancelled my account. ad injection on the unlimited mobile radio so late in the game is a completely lame move on spotify's part. anyone else frustrated by their decision should do the same. itunes radio plays ads with about the same frequency on ios and is free.
paying an additional $5 a month to regain a feature (intended/advertised or not) isn't really a solution. spotify should know better than to jerk users around like that. when netflix did something similar, people didn't cough up the extra money, were vocal about their unwillingness to do so, and policy reverted in favor of what users had become accustomed to. that's the way business should function--not, "hey, sorry. pay us more and you can have that back...WITH EXTRAS!"
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I'll be canceling my account if they don't revert this. What difference does the device make if I'm listening in my room. Quote from the spotify account page: "Spotify Unlimited means no adverts, EVER"
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I've reported this to the better business bureau. I encourage others to do the same. You promised no ads ever and should deliver on that promise.
Business Information
|
Spotify 45 West 18th Street, 7th Floor New York, NY 10011 |
Complaint Summary
|
Complaint Type: Consumer to Business Complaint |
Nature of complaint: A bait & switch advertisement |
Problem description: Spotify previously had three types of services. Free, Unlimited and Premium. Under their payed Unlimited service they promised no ads ever. An actual quote from their account page: "Spotify Unlimited means no adverts, EVER." Now that they are trying to get rid of Unlimited they have added ads to their mobile app. Saying that we have to pay for premium to remove ads for mobile. |
Desired Settlement: Change the Store Policy |
Desired Outcome: Would like them to restore their previous promise. |
Great idea. I'll do the same.
I agree. I had been a spotify user for at least 2 years, was downgraded due to a billing dispute and did get unlimited back, however the ads are on my desktop app and ive lost mobile streaming access... Seems like a easy way for them to bait and switch. BBB will be notified.
@Chrisjphelan - You definitely should not have adverts on your desktop application. Does it say "Spotify Unlimited" at the top?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hi, I'm an ipad user and a spotify newcomer, just paid 5 euros for unlimited....canceling immediately, I'd like to have my money back!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…