I'll be canceling my account if they don't revert this. What difference does the device make if I'm listening in my room. Quote from the spotify account page: "Spotify Unlimited means no adverts, EVER"
For a glorious period of about a year, users in the U.S. who had the Unlimited membership could listen to Spotify on our mobile phones. We didn't know that users in other countries didn't have this great feature. Very recently Spotify started making Unlimited members listen to ads without telling this was going to happen or telling us why. It has annoyed quite a few people.
I've reported this to the better business bureau. I encourage others to do the same. You promised no ads ever and should deliver on that promise.
Spotify 45 West 18th Street, 7th Floor New York, NY 10011
Complaint Type: Consumer to Business Complaint
Nature of complaint: A bait & switch advertisement
Problem description: Spotify previously had three types of services. Free, Unlimited and Premium. Under their payed Unlimited service they promised no ads ever. An actual quote from their account page: "Spotify Unlimited means no adverts, EVER." Now that they are trying to get rid of Unlimited they have added ads to their mobile app. Saying that we have to pay for premium to remove ads for mobile.
Desired Settlement: Change the Store Policy
Desired Outcome: Would like them to restore their previous promise.
I agree. I had been a spotify user for at least 2 years, was downgraded due to a billing dispute and did get unlimited back, however the ads are on my desktop app and ive lost mobile streaming access... Seems like a easy way for them to bait and switch. BBB will be notified.