Unlimited, hearing ads now!

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Re: Unlimited, hearing ads now!

ravenousblack
Regular

I'll be canceling my account if they don't revert this. What difference does the device make if I'm listening in my room. Quote from the spotify account page: "Spotify Unlimited means no adverts, EVER"

Re: Unlimited, hearing ads now!

Peter__
Community Legend
That page needs updating sadly (and it has been reported) - that was true back when unlimited customers (apart from in the US) couldn't even login on a mobile device.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Unlimited, hearing ads now!

Waterandwine
Casual Listener
For a glorious period of about a year, users in the U.S. who had the Unlimited membership could listen to Spotify on our mobile phones. We didn't know that users in other countries didn't have this great feature. Very recently Spotify started making Unlimited members listen to ads without telling this was going to happen or telling us why. It has annoyed quite a few people.

Re: Unlimited, hearing ads now!

Waterandwine
Casual Listener
Ps: I meant to say: could listen on our mobile phones without advertising.

Re: Unlimited, hearing ads now!

Peter__
Community Legend
It was just in the US as far as I am aware, lucky peeps!

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Unlimited, hearing ads now!

ravenousblack
Regular

I've reported this to the better business bureau. I encourage others to do the same. You promised no ads ever and should deliver on that promise.

 

Business Information
Spotify
45 West 18th Street, 7th Floor
New York, NY 10011
 
Complaint Summary
Complaint Type: Consumer to Business Complaint
Nature of complaint: A bait & switch advertisement
Problem description:
Spotify previously had three types of services. Free, Unlimited and Premium. Under their payed Unlimited service they promised no ads ever. An actual quote from their account page: "Spotify Unlimited means no adverts, EVER." Now that they are trying to get rid of Unlimited they have added ads to their mobile app. Saying that we have to pay for premium to remove ads for mobile.
Desired Settlement: Change the Store Policy
Desired Outcome:
Would like them to restore their previous promise.

Re: Unlimited, hearing ads now!

visd
Casual Listener

Great idea. I'll do the same.

Re: Unlimited, hearing ads now!

Chrisjphelan
Newbie

I agree. I had been a spotify user for at least 2 years, was downgraded due to a billing dispute and did get unlimited back, however the ads are on my desktop app and ive lost mobile streaming access... Seems like a easy way for them to bait and switch. BBB will be notified.

Re: Unlimited, hearing ads now!

Peter__
Community Legend

@Chrisjphelan - You definitely should not have adverts on your desktop application. Does it say "Spotify Unlimited" at the top? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Unlimited, hearing ads now!

JohnCa
Newbie

Hi, I'm an ipad user and a spotify newcomer, just paid 5 euros for unlimited....canceling immediately, I'd like to have my money back!

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