Help Wizard

Step 1


Unlink Samsung account from Deleted Spotify Account

Unlink Samsung account from Deleted Spotify Account







(Samsung Galaxy Note20 Ultra)

Operating System



My Question or Issue

Before my country had access to premium, I used a 3rd party website to make a Spotify Premium account. Currently I have a new account with premium as my country now has access but the problem is my Samsung account is linked to my previous account which i got from the 3rd party site which i dont have access to any more, therefore I can't unlink my Samsung account from my Spotify, I have already contacted support and were unable to help me and asked me to contact samsung support who were also unable to help me. Every time i sign out of my account I still get the message to log in with samsung but is tied to the old account and when I click it, it says "We couldn't log you in with your Samsung account". I really want to connect my spotify with my samsung so if anyone knows how to resolve this please do let me know!

Thank you.

1 Reply

Hey there @SQOOODY


Welcome to the Community and thanks for reaching out about this. 


At the moment, the only way to unlink your Samsung account is following the steps here.


If you don't have access to your old Spotify account anymore, we're afraid it won't be possible to unlink it. In this case, we'd suggest creating a new Samsung account and linking it to your current Spotify account.


For further info, we suggest that you reach out to Samsung Support. 


If you need help with anything else, just let us know.

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