Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hey @Garbi007,
The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.
It's fake about the e-mail. I unsubscribe again, answer the question and wait. And what? Again nothing, no e-mail!!
Are you sure that you've cancelled your subscription? You may have to give that another try via your subscription page. You'll then receive a confirmation email shortly after that.
I did it just like you said. No e-mail. I have a notification about our conversation but nothing more.
Alright. Are you able to post a screenshot of this page: https://www.spotify.com/account/subscription/?
It seems like you haven't fully completed the cancellation process, that's why you haven't receiving an email. I'd recommend that you try it again.
Note: There are multiple steps for cancelling your subscription so just clicking on "cancel your subcription" will not cancel it right away.
So many steps, i missed one of them. Ehh..
Did you get an confirmation email now?
Yes
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…