Spotify Community

Crinez_eiz · 2016-07-08

I have unsubscribed before the start of another month of subscription but they have still deducted my debit card. How will I take back my money?

Maxim · 2016-07-08

Hey there,

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

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Crinez_eiz · 2016-07-08

I have received the confirmation email. I don't know how to directly contact the customer service.

Maxim · 2016-07-08

You can contact Spotify Support here:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares-227973660732160/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Unsubscribed (payment)