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Unsuscription error

Unsuscription error

Hi, few days ago I cancelled my suscription, but you have executed the payment yesterday anyway. Could you please review my unsuscription process. Despite your many steps to apply my decision, I am sure I arrived to you confirmation page of Unsuscription after the Jacksons goodbye song. Please could you order the refounf of this quote. User gabiponce.

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3 Replies

Hey @Gabip

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
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Note: I'm not a Spotify employee.

Thanks MattSuda for your help!

Looks like the "Contact form" is off line... in this link
https://www.spotify.com/us/about-us/contact/ point 3 "contact form" starts
a loop...

Is there any online form to User Support?

Hey @Dadouperso

 

What do you mean by a loop?

 

Can you try opening the link in an incognito window? What exactly happens?

 

https://support.spotify.com/contact-spotify-support/

 

Let me know, and I'll try my best to help you get the contact form working.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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