Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Update Details in Subscription and Payments doesn't give me options to update anything

Solved!

Update Details in Subscription and Payments doesn't give me options to update anything

'Update Details' in 'Subscription and Payments' doesn't give me options to update anything... and I'm paying more than 9.99 a month... How do I switch over to my student availability?

Reply

Accepted Solutions
Marked as solution

The student discount can be applied here:

 

http://spotify.com/student

 

There is a glitch for some people, so if you have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

4 Replies
Marked as solution

The student discount can be applied here:

 

http://spotify.com/student

 

There is a glitch for some people, so if you have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks so much!

Agh, actually that just brings me to a get premium page for students, I already have premium and want to find the option to switch it over.

To switch over go to http://spotify.com/student

 

It's the same process even if you already have a premium account. Following the process will switch over

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts