Update billing information from SWEDEN to JAPAN creditcard

[philip27]

I live in Japan now. My Swedish creditcard which I used for Spotify got cancelled and I got a mail saying the payment failed (as expected). Now, I try to enter my new payment info using my new Japanese creditcard. It says that my profile is for SWEDEN and I need to change my country to JAPAN. I click the button to change. Then re-enter my Japanese creditcard. Then I get an error saying Spotify is not yet available in that country (even tho Japan is).

In my account overview it still says SE (Sweden) (attachment 1) as country but when I go into settings (attachment 2) Japan is already selected (and I can't change it). Seems like a bug for me.

[user-removed]

Hi @philip27!

In this case, we'd recommend cancelling your current Premium subscription. Once your account reverts to Free, try subscribing again with your Japanese card.

Let us know how it goes

[justineg]

That's a horrible fix, then won't all your playlists and everything get deleted? I have the same problem, I change the country from NZ to Canada, it won't let me use my Canadian credit card, even though i've changed the country several times, it still says NZ, plus it's telling me it'll charge 9.99 euros, instead of 9.99 canadian which is not the same amount! 

[Maxim]

Hey @justineg,

No worries, no playlists etc. will be deleted when a subscription has been cancelled. The only thing that will be removed from your device(s) is the offline music, but you can just download them again when you're back on Premium 🙂

Are you seeing any error messages when you try to update your payment method to a canadian credit card?

[justineg]

Yes, it says that my credit card is for a country that doesn't have
Spotify, although it's a Canadian credit card, and I'm trying to join the
Canadian spotify

[Maxim]

Okay, i'd recommend reaching out to Spotify Support so they can take a closer look at your issue:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.