Help Wizard

Step 1


Update to Android 9 and now my app will not let me login

Update to Android 9 and now my app will not let me login






Moto x4

Operating System

Andriod 9


My Question or Issue

I have not been able to login to my account through the ap for a few days.  I updated my phone and now it keeps saying that my password and email are not correct.  I am able to login on my laptops.  I have tried reinstalling, resetting my password and even reaching out for help via email.  After going back and forth, they let me try a test account and it worked but I am still unable to login with my personal account.  HELP! I need my playlists for

2 Replies

So I checked for a possible solution and I found this help page that may work for you

Hye there @ktkat21 


Thanks for reaching out! 


You can check out the Problems Logging In section of this article to find out whether your account is Facebook-created or Spotify-created. 


You can also use this other article to check if your Facebook is connected to a Spotify account of yours. With the steps provided you can find your username on the device you used for logging in to Spotify too.


Let us know how it goes 🙂  

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