Updated CC info and still unable to get Premium services

[BillWiltsie]

Hello,

Due to a paypal hack I received new debit and credit cards.  Spotify emailed yesterday stating my premium subscription was canceled due to no payment.  I updated my debit card information last night and still unable to get premium services on my phone.  Can someone help me resolve this ASAP?  Thanks!

Bill

[Jude]

Hi Bill,

You updated your payment details, but the subscription isn't automatically restrated when that is done. All you have to do now is start a new subscription on your account. (Subscription page).

[BillWiltsie]

Hi Jude! That's odd! I tried this three times last night from my laptop and no luck.  It worked today, I received a receipt.  Thank you! If I logout of my phone and log back in will I have premium services back on my phone?

[Alindgren]

I have the exact same problem!!

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@BillWiltsie wrote:

Hi Jude! That's odd! I tried this three times last night from my laptop and no luck.  It worked today, I received a receipt.  Thank you! If I logout of my phone and log back in will I have premium services back on my phone?

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[Jude]

You both have Premium status on your accounts. This should have taken effect immediately, but logging out and back in again should help, if it hasn't appeared yet.