Upgrade to Spotify Family

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Upgrade to Spotify Family

cosmicteapot
Casual Listener

Hi,

 

I want to upgrade to Spotify Family. My daughter and wife use Spotify Free and have a number of playlists.

 

When I invite them to start using Spotify Premium on Spotify Family will they be able to keep their exiting playlists they have on Spotify Free.

 

Thanks

cosmicteapot

 

SORRY, I'VE JUST REALISED THIS IS POSTED IN THE WRONG SECTION.

7 Replies

Re: Upgrade to Spotify Family

Rodrigo
Community Legend

Hey there @cosmicteapot! Welcome to the community!

 

Your daughter and wife will both be able to keep their existing playlists, since each family member has their own account. The only change will be that they'll receive the upgrade to premium, nothing else. Recommendations, followers... They're all independent from one another!

 

No worries, I'll move this to the correct area of the community (Help - Accounts and Subscriptions) for you ;)

Re: Upgrade to Spotify Family

Peter__
Community Legend
They should be good to go, all you need to do is invite their existing accounts and all of their content will be there waiting for them.

Peter
Spotify Community Mentor and Troubleshooter

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Re: Upgrade to Spotify Family

CurlyCaramelQT
Newbie

I tried upgrading my man's subscritption to family but couldn't because he'd just signed up for a free premium subscription.  We NEED to be on the family plan, why isn't his code redeemable?  He's now back on a free subscription but not until the free premium period ends.  Will we be able to upgrade at that point?  He only has the one email address, if we cancel and then re-join will it work?  What's the deal with this anyway? 

Re: Upgrade to Spotify Family

boudewijndanser
Regular

Is there more info on this?

I'm in a similar situation...

Re: Upgrade to Spotify Family

Rock Star 24
Rock Star 24

@boudewijndanser 

 

Yes, you will be able to keep your playlists if that is what you are asking.

 

You can view the Family support guide here:

https://support.spotify.com/learn-more/guides/#!/article/spotify-family

 

For help setting up the family plan,

I suggest you contact support so they can help:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
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Re: Upgrade to Spotify Family

samtbrown
Regular

i am trying to upgrade to family, but everytime i enter my credit card info it just says oops there was a problem..... i dont know what to do to uprgrade?  Any suggestions?

Re: Upgrade to Spotify Family

Rock Star 24
Rock Star 24

@samtbrown 

 

Sorry for the trouble! A few people have also been having this glitch

 

I suggest you contact support so they can take a look at your account and help you sign up for the family plan:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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