Upgrade to family

[Zeteoseven]

I upgraded from premium to family on Aug 26, 2016 and I was charged the $14.99. My account is still saying premium only and I don't have the option to invite other family members.

[cranej]

Hi Zeteoseven,

If you are looking at your account, it will say premium.  It is still premium, but a family account.

Go to this URL:

https://www.spotify.com/us/family/overview/

If you are logged in and you paid for the family subscription, you should be able to see the slots to add family members.

Hope that answers your question.  I signed up for the family account myself today.

Joe

[brengm94]

Hello,

I've just tried to pay for my family plan but a message pop out saying that my pay couldn't be completed. The problem is that my bank confirmed that to charges were made by Spotify. What can i do?