At the beginning of January I upgraded to family through my (only) Spotify account and paid the £14.99 by card now on continuous authority.
I am still being charged £9.99 through my mobile phone company. They can’t help and stop the charge. Spoke to Spotify last night online and was told that I had to contact a company called BOKU to get them to stop charging and see if they will refund me. Surely when I upgraded Spotify should have sorted out the billing. So now I am owed 2 x £9.99 and Spotify apparently can’t stop BOKU taking money from me. Has anyone else experienced such bad billing and customer service? Why should I have to spend my time resolving this when my contract is direct with Spotify?
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