Upgraded and being charged twice

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Upgraded and being charged twice

Cat37
Casual Listener

Hi,

At the beginning of January I upgraded to family through my (only) Spotify account and paid the £14.99 by card now on continuous authority.

I am still being charged £9.99 through my mobile phone company. They can’t help and stop the charge. Spoke to Spotify last night online and was told that I had to contact a company called BOKU to get them to stop charging and see if they will refund me. Surely when I upgraded Spotify should have sorted out the billing. So now I am owed 2 x £9.99 and Spotify apparently can’t stop BOKU taking money from me. Has anyone else experienced such bad billing and customer service? Why should I have to spend my time resolving this when my contract is direct with Spotify?

Thank you

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Betreff: Upgraded and being charged twice

Cat37
Casual Listener
Hi

Yes it was. I can’t remember exactly how but from memory it was to do with the billing periods. They broke it all down and I accepted it.
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Betreff: Upgraded and being charged twice

Rising Star 16 ListenToGlobal
Rising Star 16

Hey @Cat37.

 

Since this post is quite old, may I ask if your issue got fixed?

 

Let me know.
Felix

 

ListenToGlobalRising Star 16
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
Solution!

Betreff: Upgraded and being charged twice

Cat37
Casual Listener
Hi

Yes it was. I can’t remember exactly how but from memory it was to do with the billing periods. They broke it all down and I accepted it.

Betreff: Upgraded and being charged twice

Rising Star 16 ListenToGlobal
Rising Star 16

Hey, I'm glad to hear so! I'll mark your answer as Solution just so that others know that your issue is fixed now.

 

Happy listening! :)

Felix

ListenToGlobalRising Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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