Upgraded from Premium to Family Premium - can't login

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Upgraded from Premium to Family Premium - can't login

voffi35
Newbie

I upgraded to Family Premium yesterday, cannot login since then. When I click the link in the E-Mail I got sent I only get this message: "Oh No! Something has gone wrong but don't be sad, you can try again a little bit later"

Does anyone know how to get past this problem? 

1 Reply

osornios
Rock Star 24
Rock Star 24

Hey @voffi35,

 

Were you invited to join an already existing Familky account, or are you paying the plan yourself?

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, in there you should be able to manage your Family subscription if you're the one who pays.

 
Hope it helps. 🙂
osorniosRock Star 24
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