Upgraded, gave my card details, but never got premium, and got charged.

[patrickp]

I upgraded from "Free" Spotify to "Premium". I went through the steps, including providing my bank/card details. For some reason, I never got upgraded to Premium after this though, but my account said that it would switch over on the 27/8/2016, so I decided to wait until then. This day came, and still I had not been upgraded to Premium, two days later I was charged by "Spotify Australia PL Surry Hills Aus" $11.99. 

It still says on my account that I am only on the "Free" Subscrpition and that if I wanted to upgrade, I need to go through the procedure again. 

Also I cannot not cancel this subscription.

[Anyk17]

Hey @patrickp!

Thanks for coming to the Spotify Community for help.

If you’re still only getting the Free service, you might have another account with us, and that may be the one you upgraded to Premium.

You can check if you have another account with these steps: https://support.spotify.com/account_payment_help/troubleshooting/do-i-have-an-additional-account/

Let us know how it goes.