Upgraded to Premium but iPhone app not recognizing account status

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Upgraded to Premium but iPhone app not recognizing account status

jamesfile
Casual Listener

Hi,

 

I installed the iPhone app sometime ago which started a 30 day premium trial which has now ended. Since there isn't a way to upgrade directly from the mobile app, I used my desktop to upgrade my account. Since there's no option to directly jump into a paid account, the only option is another 30 day trial which renews afterwards. I logged out of the iPhone app, then re-logged in but it doesn't recognize my Premium upgrade. Is there a delay in recognizing my upgrade or is there a problem with my account? Thanks in advance.

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Solution!

Peter__
Community Legend

Hey! Welcome to the community 🙂

Sometimes there a slight delay, but it should start working soon!

If its taking a while, I would suggest you have a read at and try the steps outlined in this post.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

2 Replies
Solution!

Peter__
Community Legend

Hey! Welcome to the community 🙂

Sometimes there a slight delay, but it should start working soon!

If its taking a while, I would suggest you have a read at and try the steps outlined in this post.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

jamesfile
Casual Listener

I clean install did the trick! Thanks for your help!

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