Announcements
We're aware that some of you are currently experiencing issues with redeeming your gift cards! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Upgraded to Premium but iPhone app not recognizing account status

Solved!

Upgraded to Premium but iPhone app not recognizing account status

Hi,

 

I installed the iPhone app sometime ago which started a 30 day premium trial which has now ended. Since there isn't a way to upgrade directly from the mobile app, I used my desktop to upgrade my account. Since there's no option to directly jump into a paid account, the only option is another 30 day trial which renews afterwards. I logged out of the iPhone app, then re-logged in but it doesn't recognize my Premium upgrade. Is there a delay in recognizing my upgrade or is there a problem with my account? Thanks in advance.

Reply

Accepted Solutions
Marked as solution

Hey! Welcome to the community 🙂

Sometimes there a slight delay, but it should start working soon!

If its taking a while, I would suggest you have a read at and try the steps outlined in this post.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

2 Replies
Marked as solution

Hey! Welcome to the community 🙂

Sometimes there a slight delay, but it should start working soon!

If its taking a while, I would suggest you have a read at and try the steps outlined in this post.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

I clean install did the trick! Thanks for your help!

Suggested posts