Upgraded to Premium, now can't log in to player

[mforbesbc]

I can log into the web account system just fine, but can't log into the player on my Mac, nor on my iPhone.

I tried resetting my password using the web account, that did nothing.

[Steph_B]

Hey there!

Are you still having issues accessing your Premium account across devices?

Let us know, we'll see what we can suggest.

[Wewantanswers]

Hi Musicfan,

were you able to fix the problem? Because we have the same problem.

[Steph_B]

@Wewantanswers Hey there! 

Try logging out & back in on your devices. Simple, but it often helps. 

Let us know how it goes.