Upgraded to Premium yesterday and got charged twice- now don't know if I have cancelled or not

[Grumpypaul]

Hi

another problem with Spotify - I subscribed to the premium service and got charged twice through PayPal. I contacted Spotify only to get an infuriating reply telling me to go onto the forum. I tried PayPal but their resolution service do not cover subscribtions. I think that it is dreadful customer service by Spotify to make it as difficult as possible to contact or get help about accounts and money. 

I don't know how to resolve this and have had to cancel my direct debit with PayPal to ensure that Spotify don't continue to charge me for a subscribtion that I have tried to cancel - how the hell does anyone manage with this company if there is only a forum and NO customer service 

Waiting to hear from Spotify and happy new year to all 

[Peter__]

Just reply to the automated email you have about posting here and a member of the team will be able to lend a hand. 

[Grumpypaul]

Hi Peter

don't think that replying to an automated mail from no-reply@spotify.com that tells you not to reply supports great customer service but appreciate your reply. I have written back advising you that I have cancelled my subscriptions but I have to tell you that it has taken the best part of the morning speaking to paypal and the bank and now I have the problem of setting up all my direct debits again - tell me  - would you be happy with this as a service that you subscribe to?

Nevertheless I await a mail confirming that my subscription is cancelled and that you will not be drawing money against my account

cheers

P