Upgraded to family - can't add premium

[user-removed]

I upgraded to the family plan and then found out that I can't add my two daughters because they already have premium? I'm currently paying for three premium accounts and wanted to switch to the family plan. Do they have to close their account? I really hate for them to lose all their playlists.

[MattSuda · Accepted solution]

No they don't have to close their account and they won't lose their playlists. They will have to cancel their premium subscription and wait until they have dropped to the free plan before they can be added to your family plan.

You can view the family help guide for more information:

https://support.spotify.com/learn-more/guides/#!/article/spotify-family

If you have any trouble or questions,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[user-removed]

Thank you!  I was concerned that when they went to the free version, they would lose playlists.  Appreicate the help!

[MattSuda]

You're welcome