Upgraded to family premium and playlists disappeared

[marianatp84]

I have just discovered that all my playlists are gone! I had made a huge one specially for my wedding in june and now I cannot reach it!

The only change I did to my account was upgrade from premium to family premium!

can anyone help me with this issu?

[Melody]

Hey,

Thanks for reaching out. We're sorry to hear you're having trouble!

We know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, let's try a quick reinstall. Just follow the steps here.

If you're still having trouble, it's possible you're logged in on a second account. Can you let us know if you're logged in with the same username you subscribed on?

We'll see what we can suggest, so keep us posted 🙂

/M