Upgrading to Premium and all payment options are declined

[-cd0e2qtcm_8]

Hi everyone,

I believe I used to have premium years and YEARS ago haha.

But I'm trying to get the 0.99 for three month premium deal. Every type of payment is being declined, be it card or paypal.

Can anyone help?

Cheers,

Bella

[Maxim]

Hey @-cd0e2qtcm_8,

The 0.99 offer is only for users who've never had Premium before. 🙂

What error message are you seeing?

[-cd0e2qtcm_8]

Oh ok, maybe that's the issue.

How do I get premium again then, if it won't allow me to purchase the deal?

Attached is a screenshot of the error message.

[Maxim]

Thanks for letting me know.

Can you please try it on another device and/or in your browser's incognito window?

If you're still having issues after trying it, I'd recommend reaching out to Support so that they can take a closer look at your issue. You can reach out to them via one of the below ways:

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.