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Urgent - I'm getting charged in a credit card is not in my account

Urgent - I'm getting charged in a credit card is not in my account

Hello,

 

I've written about this several months ago and no one is answering me. In my Spotify account I have a credit card saved, but every month Spotify is charging me into a different credit card which is not in my account.

 

Please, I want to change this immediately!!! How can you be charging me into a card is not saved in my Spotify account.

 

Thanks,

Reply
1 Reply

Sorry to hear that you're having trouble and that you didn't hear back last time!

 

Please fill out the questions here to see if we can figure out what is going on. It walks you through the steps to troubleshoot:

 

https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account

 

Let us know if there is anything else we can do to assist!



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