Used a gift card but nothing have changed!

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Used a gift card but nothing have changed!

Xanderella
Casual Listener

I bought a gift-card from AH in Holland, used it to upgrade my free account for 2 months of ultimate, but nothing has changed.

My account is still a free account, no payment is visible anywhere, and the customer-service just told me to go to the forum.

No idea what to do here for someone just has to change my account from free to ultimate.....?

I don't think anybody else can do that but someone at Spotify!

In Europe money gets up in smoke easy as governments show us every single day,  but in this case it is just as quick.  😉

 

Anyway, hope that this will soon be solved so I can start to enjoy the music again.

 

Have a nice day all of you!

 

Greetings

Xanderella

3 Replies
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Re: Used a gift card but nothing have changed!

Spotify
Spotify

Xanderella - Welcome to the Community! We'll need a few security details to sort this, so I'm just popping an email over. Keep an eye on your inbox.

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Check out how we're doing over @SpotifyStatus

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Re: Used a gift card but nothing have changed!

Xanderella
Casual Listener

Hi Sam,

 

It is still the same, nothing has changed.

I should have 2 months unlimited but my account is still shown as FREE.

Please fix it !

I have send you all the things you needed, all the information on the giftcard but when do I get my upgrade?

 

Greetings

Xanderella

 

Re: Used a gift card but nothing have changed!

Spotify
Spotify

Hi Xanderella,

 

I've just sent another email to you. Keep an eye on your inbox.

-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
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