Used a gift voucher, premium cancelled?

thwagenknecht · 2015-01-23

Dear Spotify Team,

I registered a gift voucher today that allows me to listen to Spotify Premium for month. However, since I was a premium user before, I'm not sure whether this cancelled my previous premium payment. My last payment was on January 20th and the gift voucher only prolonged my premium time for three days.

I don't think this solution is quite comfortable. Can you help me, please?

MattSuda · 2015-01-23

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

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