Useername and Email

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Useername and Email

Newbie

Plan

Free/Premium 

Country

 Sweden

Device

Samsung

Operating System

 

 

My Question or Issue

 Why is it that when I use my Username to log on to spotify I come in to "my account", with all my playlists, no premium and there is a picture of my brother? (he also uses my account) Like he is the account owner?

 

But when I log on with my email (same as my username) all my playlists are gone and it says Im premium (as it should)? I also have to enter a new password everytime I try to log on with my email?

Somebody pleeeease help me! 

 

 

1 Reply
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Re: Useername and Email

Rock Star 11
Rock Star 11

Hi @EmmaCarolin!

Not to worry - it sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.

 

You should then cancel you other account's subscription or close that account so you can use the other.


Hope this helps and let me know of there's anything else I can help with!

Jose_MRock Star 11
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