Username BUG

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Username BUG

user-removed
Not applicable

Plan

Premium

Country

Israel

Device

Galaxy s9+ \ PC

Operating System

android \ windows 10

My Question or Issue

I've joined Spotify a few days ago and got my free trial going on.

when i registered i chose "Kami" as my nickname (yes i know i can't loggin with this name and that im getting a random string of letters and numbers as a username)
However, for some reason Spotify completly ignored my nickname and now im stuck with that long random username they gave me as my nickname.

i have no idea how to change that and also i cannot make a new account as i'll lose my fresh free trial. 
if anyone or ever a mod see this and can help me i'll be grateful because this app looks great for music but this is a bad way to start things out.

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7 Replies
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Re: Username BUG

Rock Star 12
Rock Star 12

Hey @user-removed ,

 

Welcome to the Community! 

 

I'd recommend you to confirm if the option "Facebook Processing Data" is enabled here.

 

Also, it can take a week or so to refresh your profile and show your Facebook name, instead of a bunch of random characters.

 

Hope this helps. 😃

BruneliciaRock Star 12
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Re: Username BUG

Visitor

Same thing here.
Spotify must be kidding!!!!
A week to refresh a username? I work with databases for 25 years now... Updating a field is a sub second story... Unless you have a crappy app.
I have registered my 12 years old daughter to Spotify to our family Premium account and now she ends up with a very crappy bunch of random characters as a username... Are you Spotify serious with this? You do not allow users to change their username, you do not allow users to delete theirs account and you end up with such a sloppy piece of app? Have you guys already heard about the difference between a primary key and a unique key in a database? This is ridiculously laughable. I can't believe I am paying for this... Oh! Yeah! and please stop with the captchas EVERYWHERE and hire some serious developers. Thanks

 

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Re: Username BUG

Moderator
Moderator

Hey there @user-removed and @_pierre1974,

 

If the display name you've chosen during sign-up doesn't show in the app, it could be related to this Ongoing Issue. It'd be great if you could add your +VOTE, so we can track how many users are affected by this.

 

We'll also be happy to help you with your desired display name, if you can provide the following info:

  • Your current username. You'll find it on your account overview page.
  • Your device + OS version.
  • The display name you want.

We'll be keeping an eye out for your replies 🙂 

XeniaModerator
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"Where words fail, music speaks." - Hans Christian Andersen
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Re: Username BUG

user-removed
Not applicable

desired display name is : "Kami" 
im using spotify on either my galaxy s9+ android version 9 

or on my PC that uses windows 10.

image.png
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Re: Username BUG

Moderator
Moderator

Hey @user-removed,

 

Thanks for getting back to us! 

 

Feel free to reach out to support with your request. 

 

Have a wonderful day!

 

PetyaModerator
 
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Re: Username BUG

Visitor

I have the same problem and idk how to fix it. I can't log in with my user, only my mail.

Re: Username BUG

Moderator
Moderator

Hey there @imekojenikonema!

 

Thanks for getting in touch with us here.

 

You should be able to add a display name to your account following the steps here.

 

Keep in mind that you won't be able to use that display name to log in, instead you could just enter your email address and password.

 

If you have a Facebook profile you might also consider linking to Spotify and using it to log in.

 

Hope this info is useful. Let us know if there's anything else we can do for you 🙂

ElenaModerator
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