My Question or Issue
After my account was compromised earlier this month my username changed from my actual name to a bunch of numbers. I solved the first problem but my username is still the same. After reading the help page I saw that changing it isn't an option but if that's the case I'm not sure why it happened in the first place. Somehow it changed. Is there a way for Spotify to reset to my original settings? It seems unreasonable that there's no recourse to resolve this issue.
Solved! Go to Solution.
Thanks for getting in touch!
Could you login on the website and go to Privacy Settings? Check if you have opted out of Spotify processing your Facebook data. When you opt out there, it keeps your account usable but it will stop using a lot of data, for example your name. You can read here what information exactly.
Log in on your Facebook profile as well and make sure that you have granted Spotify access to your personal information, for example your friends list.
Give it 48 hours and your information should be displayed again. Hope it works!
Have a nice day.