My Question or Issue
I wanted to change my password so I requested a password reset and entered a new one. The password was changed but my username displays as "undef-ie" instead of my actual username and this is quite clearly not my actual account. This is an issue as I am unable to log in to my account on any new devices. I have a premium account and don't want to get locked out. Thank you for your help!
Solved! Go to Solution.
Hey there @helpMe30,
It's also a good thing to try any other email addresses you have, even if you think you haven't used them for your account or try LOG IN WITH FACEBOOK, if your account is connected to Facebook.
Also, keep in mind that some provider have multiple domains that'll all end up in the same inbox (e.g. gmail.com and googlemail.com) but you need to enter the one that's registered with your account to reset the password.
Hope this info is useful. We'll be here if you need more help.