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Username became strings of numbers!

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Username became strings of numbers!

My account is linked to my FB account (supposedly), but my username is now a string of numbers, and I can't "Connect to FB" to find my friends to follow. My friends can't find me too. Please help, thanks!

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Marked as solution

Hey, @musicalcookies 

Welcome to Spotify Community and thanks for posting!

About your issue, I suggest that you check if your account continues liked to your Facebook. If it doesn't, follow these steps to connect it again:

On mobile

  1. Tap Your Library
  2. Tap Settings 
  3. Select Social
  4. Under FACEBOOK, tap Connect to Facebook… 
  5. Enter your Facebook login details, and tap Log In

On desktop

  1. Click in the top-right corner of the app
  2. Click Settings
  3. Under Social, scroll down to FACEBOOK, and click CONNECT TO FACEBOOK
  4. Enter your Facebook login details, and click Log In

-------------------------------------------------------------------------------

 

If your account continues linked to your Facebook, but it isn't working well, follow these steps:

 

On desktop (only)

  1. Open the Spotify desktop app
  2. Click in the top-right corner of the app
  3. Click Settings
  4. Under Social, click DISCONNECT FROM FACEBOOK
  5. Click CONNECT TO FACEBOOK
  6. Enter your correct Facebook details and click Log In

Note: It can take up to 24 hours for the changes to be visible.

 

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

 

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
Marked as solution

Hey, @musicalcookies 

Welcome to Spotify Community and thanks for posting!

About your issue, I suggest that you check if your account continues liked to your Facebook. If it doesn't, follow these steps to connect it again:

On mobile

  1. Tap Your Library
  2. Tap Settings 
  3. Select Social
  4. Under FACEBOOK, tap Connect to Facebook… 
  5. Enter your Facebook login details, and tap Log In

On desktop

  1. Click in the top-right corner of the app
  2. Click Settings
  3. Under Social, scroll down to FACEBOOK, and click CONNECT TO FACEBOOK
  4. Enter your Facebook login details, and click Log In

-------------------------------------------------------------------------------

 

If your account continues linked to your Facebook, but it isn't working well, follow these steps:

 

On desktop (only)

  1. Open the Spotify desktop app
  2. Click in the top-right corner of the app
  3. Click Settings
  4. Under Social, click DISCONNECT FROM FACEBOOK
  5. Click CONNECT TO FACEBOOK
  6. Enter your correct Facebook details and click Log In

Note: It can take up to 24 hours for the changes to be visible.

 

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

 

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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