Username is a bunch of numbers & letters

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Username is a bunch of numbers & letters

KimWanHee

Plan

Premium

Operating System

Windows 10

 

My Question or Issue

Since a few weeks ago my username in Spotify appears only as numbers and letters instead of my facebook profile name. I can still listen to music and so but some features, like updates of the desktop app, are not possible anymore. 

I did not deactivate my Facebook profile, I also didn't remove the rights from Facebook to Spotify (I checked) and my Spotify account was created with the Facebook account so it's also not a case of not being connected. It's not an urgent problem since I can still listen to music and so, but I'm just wondering why this is happening and also it's kinda annoying.

 

Does anyone have an idea?

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Accepted Solutions
Marked as solution

Elena

Hey there @KimWanHee!

 

Welcome to our Community and thanks for reaching out to us.

 

You could try re-syncing your Facebook account to Spotify. You can do that with the following steps:

 

  1. On desktop, go to www.facebook.com/settings.
  2. Select Apps and websites in the left hand column.
  3. Find Spotify and click View and edit.
    • Tip: If you don't see it, check the Expired tab.
  4. The Spotify app settings pop up. Select Remove App at the bottom of this pop up, then Remove to confirm.
  5. Go to https://www.spotify.com/signup and click Sign up with Facebook.
  6. You’ll receive a message requesting access. Select Okay.

If you still see only the automatically generated name, could you let us know if this happens on mobile and on the web player as well?

 

Keep us in the loop and don't hesitate to ask if you have any other questions. 
 

Take care!

ElenaModerator
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6 Replies
Marked as solution

Elena

Hey there @KimWanHee!

 

Welcome to our Community and thanks for reaching out to us.

 

You could try re-syncing your Facebook account to Spotify. You can do that with the following steps:

 

  1. On desktop, go to www.facebook.com/settings.
  2. Select Apps and websites in the left hand column.
  3. Find Spotify and click View and edit.
    • Tip: If you don't see it, check the Expired tab.
  4. The Spotify app settings pop up. Select Remove App at the bottom of this pop up, then Remove to confirm.
  5. Go to https://www.spotify.com/signup and click Sign up with Facebook.
  6. You’ll receive a message requesting access. Select Okay.

If you still see only the automatically generated name, could you let us know if this happens on mobile and on the web player as well?

 

Keep us in the loop and don't hesitate to ask if you have any other questions. 
 

Take care!

ElenaModerator
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KimWanHee

Thanks! This worked just fine. Now I finally see my name and profile picture again! 

Thanks so much 🙂

Elena

This is so great to hear @KimWanHee!

 

You know where to find us if you have any other questions!

 

Have a lovely day 🌞

ElenaModerator
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Aliwalaspura
Hello. can you please help me? it's not fixing my username issue

Eleni_papadopoulou

Hello, i have a problem on my mobile Spotify app.

My account name is just letters and numbers but I can't listen to any song I can't even see my playlists. I've tried every single solution that you gave but still nothing. I uninstalled and reinstalled the app, i logged off and sighed on again I even created a new account but i had the same issue. Please can you help me?

Dian

Hey @Eleni_papadopoulou,

 

Thanks for posting in the Community.

 

It is possible, that you have two accounts and are logged in on the wrong one. Could you give those steps a go to find out if that's the case? 

 

For a long time now the usernames of newly created accounts are a random sequence of letters and numbers. This is due to security reasons. But you can create a separate display name on your account. More on that here

 

Keep us posted,

 

Cheers!

DianModerator
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