Uses my account

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Uses my account

trollfia
Casual Listener

Hi!

Someone is using my account and is listening from his/hers iPhone so I cant use my account. I have changed my password. can you please sign everything out so I can restart?

Best

Elin

2 Replies

Re: Uses my account

Jacob
Community Legend

Hey @trollfia, welcome to the Spotify Community!

 

Could you try a couple things and then let me know if the problem still continues?

1) On Spotify.com, go to your Account page and change your password. While some users have said that this hasn't fixed their problem, it has worked in other cases. (Facebook users have to change their Facebook password instead.)

2) Also on your Account page, there is an option that says "Sign Out Everywhere" which will disconnect you from all active devices. If you do this as well as change your password then the problem should disappear.

3) Another option is to go to the Apps tab on your Account page, here you can revoke permission from apps that want to access your Spotify account. If you see anything here that you don't trust, remove it from the list. I currently have 3 apps connected.


Let me know how it goes :)

Re: Uses my account

trollfia
Casual Listener
Hi Jacob,

I seem to have got rid of the unwelcomed user now. Thank you for the help!

Best
Elin
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